Refunds and Delivery

Nothing is shipped. Every listing on LaserCut Market is a digital file, delivered as an immediate download as soon as your payment is confirmed. There is no postage, no delivery address and no waiting.

Your purchases stay available in your account, so you can download them again if you lose the file or change computer.

If a payment succeeds but the download does not appear, email support@lasercutmarket.com with your order reference. That is a delivery failure, and we will either deliver the file or refund you in full.

Once you have downloaded a file, the sale is final. Before you download it, ask and we will consider a refund.

The reason is simple and we would rather state it than dress it up: a digital design cannot be returned. Once it is on your computer, you still have it whatever we do next. A no-questions refund policy on downloaded files would mean sellers giving their work away, and they are independent designers rather than a warehouse.

We will refund a purchase in these cases, downloaded or not:

• You were charged twice for the same listing
• The payment went through but the file never became available
• The file is materially different from what the listing described, for example the wrong design, missing layers the listing promised, or a corrupt file that will not open
• The file infringes someone else’s rights and we remove it

We will not usually refund because a design did not suit your project, because your machine or material could not hold the detail, or because you changed your mind after downloading. Listings state the machines, materials and thicknesses they were drawn for, and we would rather you read that first than be disappointed after.

Email support@lasercutmarket.com with your order reference and what went wrong. If a file is faulty, a screenshot or a note of what your software reports helps us sort it out faster.

We aim to acknowledge within 48 hours. Please raise it within 7 days of purchase where you can, while the details are still fresh.

Approved refunds go back to the original payment method. We start the refund within 3 business days of approving it. How long it then takes to appear is up to your bank or card issuer, and is commonly 5 to 10 business days.

Where a refund relates to a seller’s listing, the amount is recovered from that seller’s balance or future earnings.

An order can be cancelled any time before payment simply by leaving the checkout or emptying your cart. Because delivery is instant, there is no window between payment and delivery in which to cancel. After payment the refund rules above are what apply.

Nothing on this page removes rights you have under Indian consumer law, including the Consumer Protection Act 2019. If those rights give you more than this policy does, they win.